Refund & Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it,  unused, with tags, and in its original packaging with no signs of any setup. You’ll also need the receipt or proof of purchase (Order number or first/ last name)

To start a return, you can contact us at contact@vivarlt.com. Please note that returns will need an authorrized RMA form to provide a return address

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@vivarlt.com or call us at (800) 939-8713

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned: custom products (such as special orders or personalized logos on chambers or machines). Please get in touch if you have questions or concerns about your specific item.

Steps Of a return / refund:

Return label: Customer will download/ print return label which (Free Download). 

Restocking fee:20% to cover shipping fees, restocking, and inspection fees

Return Shipping: Customer will be responsible for return shipping costs

Exchanges
We accept exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds/Returns

In the case of a return, the Customer is responsible for shipping costs to their address, and back to our warehouse.  
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at contact@vivarlt.com